Rimici Live Help Feature


Live Chat Tools

Check their location based on they IP or send personalized messages to your visitors. Target specific visitors and offer help when they need it based on pages they are browsing,

Pro-activity

Initiate a conversation by sending an specific message based on their behavior or by using automatic invitations to your website visitors. Pro-active messages, Pro-active invitation Automatic invitation

Customization

Choose how your visitors will see you. Define languages, images and colors depending of the country.Display your company logo and name in the chat window to let your website visitors know you.

Surveys, Ratings & Reports

See how your agents are doing, check all the information about the chats you had with your visitors or their satisfaction level are on your fingertips.

Applications

The intuitive desktop app makes easy to handle several live chat sessions like a professional agent. Take chats anytime anywhere through the mobile agent app.

Archives and notifications

Keep safe an in your own hands the whole live chat sessions and offline messages. Mobile agent app run in the background, a new live chat request is a simple push notification that will let you know immediately.

 

The Muslim Family Governance Framework and programs are enabled in our secure Cloud Data Center and Infrastructure Framework

 

FFIEC, GLBA, HIPAA, SOX and PCI Compliance

 

Integrated Risks and Controls Self-Assessment Framework
Strategy, Program, High Value Assets identification and management, Risk Assessment, Remediation, Validation and Reporting

 

ITIL Service Delivery and Service Support

 

ISO 27001 Information Security Management System (ISMS)
Information Security Operations Center and Security Program

 

ISO 27002 Domain & Controls Technical Implementations
Approved Security Policies, Standards, Tools, Process and Procedures

 

Secure Infrastructure Baseline Framework and Management
Next Generation Secure Cloud Storage Architecture Design & Implementation

 

Secure Cloud Data Center – SSAE16 Compliant

 

Rimici “ONE Source” Muslim Family Governance Operations Engine! (Restricted and Copyright Information)